Cancellation Policy

We understand that circumstances can change after placing an order. This policy explains how to request a cancellation and what happens when your order has already been dispatched.

Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact our support team immediately.

Email: support@hearclaritypro.co.uk

Include your order number and request cancellation.

We will check your order status and attempt to stop fulfilment. If cancellation is confirmed before dispatch, we will issue a full refund to the original payment method.

Because orders may move into fulfilment quickly, cancellation before dispatch cannot always be guaranteed.

Cancellation After Dispatch

If your order has already been dispatched, we may be unable to stop the shipment.

You may contact our support team to arrange a return after delivery or exercise any applicable statutory cancellation rights.

Our 60-day money-back guarantee also applies to eligible ClarityPro hearing aid purchases.

UK Statutory Right to Cancel

For eligible distance purchases, UK consumers generally have 14 days after receiving their goods to notify us that they wish to cancel.

After notifying us, customers generally have another 14 days to return the goods.

To exercise this right, send a clear cancellation request by email or through our contact form.

We will refund payments as required by applicable law, including eligible standard delivery charges. We may wait until the returned goods are received or evidence of their return is supplied, as permitted by law.

Customers may be responsible for direct return costs where legally permitted and properly disclosed.

Certain statutory exceptions may apply, including to qualifying sealed hygiene products after unsealing.

Our Additional 60-Day Guarantee

Separately from statutory cancellation rights, HearClarity provides a 60-day satisfaction guarantee for ClarityPro hearing aids.

This guarantee starts on the delivery date and allows eligible customers to request a refund within 60 days.

Please see our Returns & Refunds Policy for the full procedure.

Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method.

We process refunds within the applicable legal deadlines. Payment providers may require additional time to credit your account.

Orders Cancelled by HearClarity

In exceptional circumstances, we may need to cancel an order because of:

• Unavailable inventory

• A significant pricing or listing error

• Suspected fraudulent activity

• Payment verification problems

• Delivery restrictions or operational difficulties

If we cancel an order for which payment has been collected, we will notify you and provide a full refund.

Contact Us

HearClarity — Thewellproco. LLC

Email: support@hearclaritypro.co.uk

Website: https://hearclaritypro.co.uk/